At Othee Home Shop, we approach shipping and returns with the same meticulous attention to detail that defines our mid-century modern furniture collections. Our policies are designed to be as functional and elegant as our clean-lined coffee tables and credenzas.
Shipping Information
Order Processing
We carefully prepare each item for shipment within 1-2 business days after receiving your order. Our design team personally inspects every piece before packaging to ensure it meets our exacting standards.
Shipping Methods
We offer two shipping options to accommodate your needs:
- Standard Shipping ($12.95): Via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS with delivery in 15-25 business days after dispatch
Note: We currently ship worldwide, excluding certain parts of Asia and remote locations. During checkout, our system will automatically confirm whether we can deliver to your address.
Tracking Your Order
Once your mid-century modern piece is on its way, we’ll email you tracking information so you can follow its journey to your home. Our customer service team is always available at [email protected] if you have any questions about your shipment.
Returns & Exchanges
We stand behind our furniture with the same confidence we put into every design. If your purchase doesn’t meet your expectations, our straightforward returns process ensures resolution with signature Othee efficiency.
Our Return Policy
We accept returns within 15 days of delivery for most items, provided they are in original, unused condition with all packaging intact. Like the functional beauty of our side tables and stools, our policy is designed for both form and purpose.
Important Exception: Custom-made wall shelves and personalized pieces cannot be returned due to their bespoke nature. All sales are final on these design-forward statement pieces.
Simple 3-Step Return Process
- Initiate Your Return
Email our design-conscious support team at [email protected] within 15 days of receiving your order. Use this template to ensure we have all necessary details:Subject: Return Request for Order #[Your Order Number]
Dear Othee Home Shop Team,
I would like to request a return for the following item(s) from my order #[Your Order Number]:
– Product Name:
– Reason for Return:
– Preferred Resolution: (Refund / Exchange for [specific product if exchanging])
I confirm the item(s) are in original condition with all packaging intact.
Best regards,
[Your Full Name]
[Your Contact Number]
-
Receive Return Authorization
Within 24 hours (with our signature mid-century modern efficiency), we’ll email you:- Return authorization number
- Prepaid return shipping label (for US customers)
- Instructions for international returns
- Ship Your Return
Pack items securely in original packaging and attach the provided label. For international returns outside our free return zones, return shipping costs will be deducted from your refund.
Refund Processing
Once we receive and inspect your return:
- Timeline: Refunds process within 5 business days of receipt
- Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchange Policy
For exchanges (subject to availability):
- We’ll ship your new item once we receive the return
- Price differences will be charged/refunded accordingly
- Standard shipping rates apply for the new shipment
Damaged or Incorrect Items
If your mid-century modern piece arrives damaged or incorrect:
- Contact us immediately at [email protected]
- Include photos of the damage or incorrect item
- We’ll arrange a replacement or refund at no additional cost
Contact Our Design Team
For any questions about shipping or returns:
Othee Home Shop
4210 Saint Clair Street
TUCSON, US 85701
Email: [email protected]
We handle all returns with the same care we apply to selecting each piece in our collections. Thank you for trusting Othee Home Shop with your modern living needs.