At Othee Home Shop, we stand behind our mid-century modern furniture with the same confidence we put into every clean-lined design. If your purchase doesn’t meet your expectations, our straightforward returns process ensures resolution with the same efficiency that characterizes our collections.

Our Return Promise

We accept returns within 15 days of delivery for most items, provided they are in original, unused condition with all packaging intact. Like the functional beauty of our side tables and credenzas, our policy is designed for both form and purpose.

Note on Final Sale Items: Custom-made wall shelves and personalized pieces cannot be returned due to their bespoke nature. All sales are final on these design-forward statement pieces.

Simple 3-Step Return Process

1. Initiate Your Return

Email our design-conscious support team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary details:

Subject: Return Request for Order #[Your Order Number] Dear Othee Home Shop Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Product Name: – Reason for Return: – Preferred Resolution: (Refund / Exchange for [specific product if exchanging]) I confirm the item(s) are in original condition with all packaging intact. Best regards, [Your Full Name] [Your Contact Number]

2. Receive Return Authorization

Within 24 hours (with our signature mid-century modern efficiency), we’ll email you:

  • Return authorization number
  • Prepaid return shipping label (for US customers)
  • Instructions for international returns

3. Ship Your Return

Pack items securely in original packaging and attach the provided label. For international returns outside our free return zones, return shipping costs will be deducted from your refund.

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds process within 5 business days of receipt
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Policy

For exchanges (subject to availability):

  • We’ll ship your new item once we receive the return
  • Price differences will be charged/refunded accordingly
  • Standard shipping rates apply for the new shipment

Damaged or Incorrect Items

If your mid-century modern piece arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange a replacement or refund at no additional cost

Contact Our Design Team

For any questions about returns or exchanges:

Othee Home Shop
4210 Saint Clair Street
TUCSON, US 85701
Email: [email protected]

We handle all returns with the same care we apply to selecting each piece in our collections. Thank you for trusting Othee Home Shop with your modern living needs.