Welcome to Othee Home Shop’s FAQ section. We’ve compiled answers to common questions about our mid-century modern and contemporary furniture collections, global delivery service, and customer care policies.
About Our Products
What style of furniture does Othee Home Shop specialize in?
We curate a distinctive collection of mid-century modern designs, vintage-inspired treasures, and contemporary functional pieces. Our selection includes coffee tables, sideboards, credenzas, stools, and wall shelves that blend timeless aesthetics with modern practicality.
Where are your products made?
All our pieces are carefully prepared in our Tucson warehouse before beginning their global journey. We source materials and designs from various locations to bring you the best in quality and style.
Do you offer custom furniture options?
Currently, we focus on our curated collection of ready-to-ship designs to maintain our radical affordability. All pieces are available as shown in our online collection.
Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 days after dispatch – ideal for time-sensitive orders or smaller pieces like stools and wall shelves.
Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch – perfect for larger orders of sideboards, credenzas, or complete room sets.
Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 days after dispatch – ideal for time-sensitive orders or smaller pieces like stools and wall shelves.
Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch – perfect for larger orders of sideboards, credenzas, or complete room sets.
How long does order processing take?
Each piece undergoes 1-2 days of careful inspection and packaging in our Tucson warehouse before dispatch. Your vintage find will ship within 48 hours of ordering.
Do you ship worldwide?
We proudly serve design enthusiasts worldwide, with just a few exceptions in parts of Asia and some remote regions. During checkout, our system will confirm if we can deliver to your location.
Will I need to pay customs duties?
Customs duties may apply in certain countries. We provide all necessary documentation to facilitate smooth customs clearance. Any applicable fees would be the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. If your piece doesn’t spark joy (though we’re confident it will), simply contact our design-curious team at [email protected] to initiate the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive the returned item and verify its condition, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through encrypted channels to protect your information.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. For added security, we don’t store full credit card information on our servers.
Do you offer installment payment options?
Currently, we only process full payments at checkout. However, if you’re using a credit card, you may check with your issuer about potential installment plans they offer.
Customer Service
How can I contact customer service?
Our design-curious team is always happy to help! Email us at [email protected] for any questions about our products, your order, or design advice. We typically respond within 24 hours.
What are your business hours?
Our Tucson warehouse operates Monday-Friday, 9AM-5PM MST. While our online shop is always open, email responses may take slightly longer on weekends.
Can I visit your physical location?
Our Tucson warehouse at 4210 Saint Clair Street is primarily for operations, but we occasionally host private showings for select clients. Please contact us in advance to arrange a visit.
Didn’t find the answer you were looking for? Our design-curious team is always ready to help at [email protected]. Transform your space with radically affordable design from Othee Home Shop today!